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7 of 7 tickets
- P1INC0001047SLA0:37:21Email unavailable for Sales departmentIn progressNina Alvarez · Microsoft 365
- P2INC0001044SLA0:18:22Cannot sign in to TeamsAssignedOwen Brady · Microsoft 365
- P3REQ0002045SLA10:24:00New laptop for starter — Priya MenonPendingDana Cole · Desktop Support
- P3INC0001051SLA2:43:40VPN drops every few minutesIn progressTomás Rivera · Network
- P4INC0001039SLABreached 0h 30mPrinter on floor 3 offlineNewGrace Lin · Desktop Support
- P3REQ0002051SLA6:00:00Access to finance reporting dashboardTriageMarc Weber · Applications
- P2INC0001033SLA1:30:00Payroll run failed overnightPendingMonitoring · Applications
P1INC0001047SLA0:37:21
Email unavailable for Sales department
Sales cannot send or receive mail since 08:40. Outlook shows a repeated credential prompt and OWA returns an authentication error.
- STATUS
- PRIORITY
- ASSIGNED
- GROUP
- Microsoft 365
- SERVICE
- REQUESTER
- Nina Alvarez
- Nina AlvarezRequester08:41
Nobody in Sales can get into email. Outlook keeps asking for the password.
- TDGDC AIAI triage08:42
Classified as Microsoft 365 / Authentication, P1, Microsoft 365 group. Matched known error KE0000114 at 94% confidence.
- Sarah VanceInternal note08:49
Entra ID token signing certificate rolled this morning. 14 other incidents look identical.
- Sarah VancePublic reply08:52
We have identified the cause and are applying a fix now. I will update you within 30 minutes.