Knowledge base

148 published articles · 6 awaiting review · 82% of portal searches resolved without a ticket

Type: Known issueStatus: Published
Refresh cached credentials after a certificate roll
Clear the cached token and re-authenticate when sign-in fails across Microsoft 365.
2,041 views94% helpfulToday
Type: TroubleshootingStatus: Published
VPN drops every few minutes on home networks
Disable IPv6 on the client adapter while firmware 9.5 is pending.
1,318 views88% helpful2 days ago
Type: How toStatus: Published
Request and install approved software
Use the catalogue rather than local installs so licences stay tracked.
987 views91% helpful1 week ago
Type: Internal procedureStatus: Published
New starter IT setup checklist
Everything the desk prepares before a start date, in order.
642 views96% helpful2 weeks ago
Type: Internal procedureStatus: Review
Payroll batch failure recovery
Safe re-run procedure after a maintenance-window timeout.
118 views— helpfulDraft
Type: FAQStatus: Published
Printer missing from the list
Re-register a shared printer after a firmware push.
503 views79% helpful3 weeks ago

Refresh cached credentials after a certificate roll