Service catalog
Every item carries its own form, approvals, fulfilment tasks and SLA
- SLA 3 days
Standard laptop
Developer or office build, imaged and delivered to the desk.
Approval: ManagerCost: $1,450 - SLA 1 day
Software licence
Request a licence from the approved catalogue.
Approval: ManagerCost: Varies - SLA 4 hours
VPN access
Remote access for staff and approved contractors.
Approval: Manager + SecurityCost: No charge - SLA 5 days
New starter setup
Bundle: account, laptop, licences, VPN, building access, phone.
Approval: Manager + HRCost: $1,900 - SLA 1 day
Shared mailbox
Create a shared mailbox with delegated access.
Approval: ManagerCost: No charge - SLA 2 days
Desk move
Relocate a workstation, monitors and phone.
Approval: NoneCost: No charge - SLA 2 days
Employment letter
Verification or visa letter issued by HR.
Approval: HRCost: No charge - SLA 1 day
Badge access
Add or change door access for a building or floor.
Approval: Manager + SecurityCost: No charge