Service analytics
Last 30 days · all groups
TICKETS CREATED1,284+8% vs prior 30d (unfavourable)
RESOLVED1,251+11% vs prior 30d (favourable)
MTTR3h 42m−22m improvement (favourable)
SLA COMPLIANCE94.2%+1.8 pts (favourable)
FIRST CONTACT61%+4 pts (favourable)
Tickets by category
- Microsoft 365318
- Network & VPN264
- Hardware211
- Access requests186
- Applications158
- Facilities147
Resolved per day
D1D2D3D4D5D6D7D8D9D10
SLA compliance by priority
- P188%
- P291%
- P396%
- P498%