Alerts & on-call
3 correlation groups open · 412 raw alerts deduplicated into 3 in the last hour
Correlated alerts
- CriticalAzure Monitor186 raw alertsAuthentication failures on Entra ID token endpointCI: Entra ID · service Single sign-onLinked to MI000001 — open the MI000001 war room
- WarningSolarWinds14 raw alertsSQL-PAY-01 failover exceeded 600sCI: SQL-PAY-01 · service Payroll
- WarningPrometheus212 raw alertsVPN-CONC-01 tunnel resets above thresholdCI: VPN-CONC-01 · service Remote access
On-call now
- Sarah VanceIdentity · Today 08:00–20:00Primary
- Dev PatelApplications · Today 08:00–20:00Primary
- Lena OrtizNetwork · Today 08:00–20:00Secondary
- Mike KellerService desk · This weekEscalation
Escalation policy
- 75% of SLAAssigned agent
- 90% of SLAGroup lead
- 100% — breachService desk manager
- 120%Service owner